Frequently Asked Questions
Find answers to common questions about our platform, services, and partner programme. Can't find what you need? Contact us.
Services
What kinds of maintenance services does the cluster offer?
The Maintenance Cluster covers 9 service areas: diagnosis, consulting, sensor installation, ML/CV monitoring, predictive maintenance, spare parts management systems, certification, laboratory testing, and industrial maintenance works. Many of our engagements combine multiple services into integrated solutions.
Can the cluster handle projects that need more than one type of service?
Yes — that is one of the cluster's core strengths. We design integrated solutions that combine expertise from multiple cluster members. For example, a predictive maintenance project might combine sensor installation, ML monitoring, and consulting.
Process
What happens after I submit a service request?
After you submit your intake form, our matching engine recommends the most relevant services and cluster members for your situation. A cluster coordinator reviews your request and contacts you within 1–2 business days to discuss the best approach and introduce the relevant specialists.
Do I need to know exactly what service I need before contacting you?
No — our guided intake form is designed to help you describe your problem in plain language. You do not need to know the correct service category. We will identify the right expertise based on your answers.
Partner Programme
How do I apply to join the cluster as a partner?
Click 'Join the Cluster' and register for a partner account. You'll complete an application form describing your company, capabilities, sectors served, certifications, and reference projects. Applications are reviewed within 5–7 business days. Approved members are listed in our capabilities registry and included in our matching engine.
What are the benefits of being a cluster member?
Members gain access to qualified B2B leads in their service areas, the opportunity to participate in multi-partner integrated solutions, visibility in the cluster's capabilities registry, and collaboration with other complementary specialists.
Still have questions?
Our team is happy to help. Reach out and we will get back to you within one business day.
Contact Us